WD My Cloud data recovery

WD My Cloud units fail, get stuck updating or lose access to their shares. We take the drives out, image them and recover your files.

Get a free quote Book data recovery Call 020 7237 6805

About the WD My Cloud NAS

Most My Cloud models store files on ext4 over Linux RAID. The My Cloud Home and Home Duo are different: they store files in WD’s own database layout, so the folders can’t simply be browsed on another computer.

Older My Cloud models that run My Cloud OS 3 no longer get updates from WD, so we recommend moving the data off them once it is recovered.

Models we recover

Find your model on the label on the unit or the drive. If it is not listed, call us – we recover data from every WD My Cloud NAS variant, including ones not shown here.

Model	Bays	Storage
My Cloud (single bay)	1	ext4
My Cloud Mirror	2	ext4 on Linux RAID
My Cloud EX2 Ultra	2	ext4 on Linux RAID
My Cloud EX4100	4	ext4 on Linux RAID
My Cloud PR2100 / PR4100	2 / 4	ext4 on Linux RAID
My Cloud Home	1	WD database layout
My Cloud Home Duo	2	WD database layout, mirrored

Prices: free consultation; deleted files from a healthy drive from £99 + VAT; clean room diagnostic £79 + VAT; physical recovery from £450 + VAT plus a donor drive if needed.

Frequently asked questions

My Cloud Home files look like random names. Can you recover them?

Yes. We rebuild the original folders and file names from WD’s database on the drive.

Should I reset my My Cloud?

No. A reset can wipe the shares. Unplug it and call us.

How much does it cost?

The consultation is free; see our price list for NAS recovery.

Related services

Talk to an engineer

Describe the problem and the make and model if you know it. We will reply with a price and the fastest way to get it fixed, usually the same working day.

020 7237 6805

London repair centre
Unit 1, 80 Willow Walk, London SE1 5SY
Monday to Saturday, 9am–6pm

Ready to send it in? Book online and get your job number by email straight away.

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