Microsoft Surface Pro, Surface Book and Surface Go repair
Surface Pro tablets are glued shut around the screen, so opening one without breaking the display takes care. We replace screens, batteries and SSDs and recover data from every model.
About the Surface Pro, Book & Go
From the Surface Pro 7+ and Pro 8 the SSD is removable behind a small door; on the Pro 7 and earlier it is soldered to the board.
Swollen batteries pushing the screen out of the frame are one of the most common faults we see on older Surface Pros.
Every Surface Pro, Book & Go model we repair
Find your model on the label underneath. If it is not listed, call us – we repair every Surface Pro, Book & Go variant, including ones not shown here.
| Model | Launched | Screen | Processor |
|---|---|---|---|
| Surface Pro 4 | 2015 | 12.3" | Intel Core 6th gen |
| Surface Pro (5th gen) / Pro 6 | 2017–2018 | 12.3" | Intel Core 7th / 8th gen |
| Surface Pro 7 / 7+ | 2019–2021 | 12.3" | Intel Core 10th / 11th gen |
| Surface Pro 8 | 2021 | 13" | Intel Core 11th gen |
| Surface Pro 9 | 2022 | 13" | Intel Core 12th gen / Microsoft SQ3 |
| Surface Pro 10 for Business | 2024 | 13" | Intel Core Ultra |
| Surface Pro 11th edition | 2024 | 13" | Qualcomm Snapdragon X |
| Surface Pro X | 2019–2020 | 13" | Microsoft SQ1 / SQ2 |
| Surface Book / Book 2 / Book 3 | 2015–2020 | 13.5" / 15" | Intel Core |
| Surface Go 1 to 4 | 2018–2023 | 10" / 10.5" | Intel Pentium / Core / N200 |
Years are approximate and specifications vary by configuration.
Frequently asked questions
My Surface Pro screen is lifting. Is that dangerous?
It usually means the battery has swollen. Stop charging it and bring it in.
Can you recover data from a laptop with BitLocker on?
Yes, as long as you can give us the BitLocker recovery key. Business keys are usually stored in Microsoft Entra ID (Azure AD), Active Directory or your Microsoft account.
How do I find which Surface I have?
Open the Surface app or Settings > System > About. The model is also printed under the kickstand.
Related services
Talk to an engineer
Describe the problem and the make and model if you know it. We will reply with a price and the fastest way to get it fixed, usually the same working day.
020 7237 6805 London repair centreUnit 1, 80 Willow Walk, London SE1 5SY
Monday to Saturday, 9am–6pm
Ready to send it in? Book online and get your job number by email straight away.