Synology 5- to 12-bay DiskStation and RackStation recovery
Larger Synology NAS units hold entire businesses’ files, virtual machines and backups. We recover multi-drive SHR, RAID 5, 6 and 10 arrays from DiskStation and RackStation models.
About Synology 5–12 Bay & RackStation
These units often run for years with large arrays of 5 to 12 drives, and failures are frequently a second or third drive giving up during a rebuild. The DS1515+, DS1815+ and RS815+ were also among the models affected by the Intel Atom C2000 processor fault. We image every drive and rebuild the storage pool offline.
Synology 5–12 Bay & RackStation models we recover
Find the model or part number on the drive label or the underside of the enclosure. If yours is not listed, call us – we recover every Synology 5–12 Bay & RackStation model, including versions not shown here.
| Range | Years | Type and capacity | Model / part numbers |
|---|---|---|---|
| DS1513+ / DS1515+ / DS1815+ | 2013–2017 | 5–8 bay | DS1515+, DS1815+ |
| DS1517+ / DS1817+ / DS1618+ / DS1819+ | 2017–2021 | 5–8 bay | DS1618+, DS1819+ |
| DS1520+ / DS1621+ / DS1821+ / DS1522+ | 2020–2026 | 5–8 bay | DS1621+, DS1821+, DS1522+ |
| DS2415+ / DS2419+ / DS2422+ / DS1823xs+ | 2015–2026 | 8–12 bay | DS2419+, DS1823xs+ |
| RackStation RS814+ / RS815+ / RS816 / RS818+ / RS819 | 2014–2021 | 1U 4-bay | RS815+, RS818+ |
| RackStation RS820+ / RS1221+ / RS2418+ / RS2421+ / RS1619xs+ | 2018–2026 | 1U/2U 4–12 bay | RS820+, RS1221+, RS2421+ |
Years are approximate sales periods; part numbers shown are common examples, not a complete list.
Frequently asked questions
Can you recover iSCSI LUNs and virtual machines?
Yes. We rebuild the storage pool and then extract the LUN or VM disk files.
Can you help after a ransomware attack on our Synology?
Sometimes. Snapshots, previous versions and unencrypted fragments can often be recovered. Disconnect the NAS from the network and contact us.
What happens after I send the drive in?
We carry out a professional evaluation (£94.80), then send you a fixed quote and a list of recoverable files before any recovery work is charged.
Talk to an engineer
Describe the problem and the make and model if you know it. We will reply with a price and the fastest way to get it fixed, usually the same working day.
020 7237 6805 London repair centreUnit 1, 80 Willow Walk, London SE1 5SY
Monday to Saturday, 9am–6pm
Ready to send it in? Book online and get your job number by email straight away.