Frequently Asked Questions – Synology IT Support

How much does Synology IT support cost?

Our Synology IT support starts from £95 per session for one-off support. For businesses needing continuous coverage, we recommend our monthly IT maintenance contracts starting from £350.

What’s included in the £350 monthly maintenance plan?

The monthly maintenance contract includes backup monitoring, Synology RAID health checks, firmware updates, Veeam Data Platform integration, and proactive issue resolution. It’s ideal for small to medium-sized businesses.

Can you recover data if my Synology NAS stops working?

Yes. If your NAS hardware fails, our specialists can repair the unit or recover the data in our ISO-certified Class 100 cleanroom using advanced PC-3000 recovery tools.

Do you support external or cloud backups?

Absolutely. We integrate Veeam Data Platform to ensure your Synology data is securely replicated to external storage or cloud platforms, including Synology C2, AWS, and Microsoft Azure.

Is this service suitable for small businesses?

Yes. Our Synology IT support is tailored for small and medium-sized businesses that need cost-effective, reliable IT management and guaranteed data protection.